1020304050100 Claim Type Appeal Claim Submission Date

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Status Info Incomplete Rejected Pending Responsible Staff Details Pending by Operation Pending Responsible Staff and Customer Appeal Completed New Pending Responsible Staff and Payment Details Pending Responsible Staff Details and Pending Upload Payment from Insurance Company Info Insufficient Pending by Claim Dept Pending Verification by IO Pending Amount Revision Change Operation PIC Request Pending Payment New Claim Submitted Pending Responsible Staff and Payment Details (Appeal) Appeal by Customer

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	Claim Reference No.	Claim/Appeal	Claim Type	Customer Name	Customer Type	Waybill/Tracking No.	Insured?	Claim Category	Shipment Type	Status	Estimated Claim Amount (RM)	Claimed Amount (RM)	Date Submitted	Due Date	Overall Due Date (14 Days)	Finance Submission Date	Completed Date	Audit Trail
	CL/2026/01/V1/011144	Claim	Delay Delivery Premium Parcel	Proconnect Express Services	Prepaid Account	V176583701389001	No	Hub/Depo/Station Handling Issue	Premium	Pending Responsible Staff Details	11.66	100.00	12-1-2026 04:39:35 PM	25-2-2026 05:33:34 PM	26-1-2026 04:39:35 PM	23-2-2026 05:27:34 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2026/01/V1/011143	Claim	Damage	AIK HOE CERAMIC TILE SDN BHD	Credit Account	V176582945517001				Rejected	53.90		12-1-2026 04:27:16 PM		26-1-2026 04:27:16 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2026/01/V1/011142	Claim	Damage	ROSLI BIN AWANG	Credit Account	V176583028080001	Yes	Force Majeure	Express	Pending Responsible Staff Details and Pending Upload Payment from Insurance Company	300.00	300.00	12-1-2026 04:09:21 PM		26-1-2026 04:09:21 PM	31-3-2026 11:57:56 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2026/01/V1/011141	Claim	Damage FreshBox	Muhammad Abdullah Bin Jumali	Credit Account	V176583453974001	No	Misrouted Issue	FreshBox	Pending Responsible Staff Details	0.00	200.00	12-1-2026 03:53:07 PM	25-2-2026 04:17:06 PM	26-1-2026 03:53:07 PM	23-2-2026 04:00:01 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2026/01/V1/011140	Claim	Damage FreshBox	HYABUSA PLT	Credit Account	V176583415576001	No	Hub/Depo/Station Handling Issue	FreshBox	Pending Responsible Staff Details	427.00	200.00	12-1-2026 12:03:05 PM	19-3-2026 03:39:00 PM	26-1-2026 12:03:05 PM	17-3-2026 03:22:44 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2026/01/V1/011139	Claim	Damage FreshBox	HYABUSA PLT	Credit Account	V17583425965001				Info Incomplete	427.00		12-1-2026 12:00:05 PM	23-1-2026 11:09:43 AM	26-1-2026 12:00:05 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2026/01/V1/011138	Claim	Damage	MAZILA	Credit Account	V176582417113001	Yes	Force Majeure	Express	Pending by Operation	850.00		12-1-2026 11:30:36 AM	23-1-2026 10:47:32 AM	26-1-2026 11:30:36 AM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2026/01/V1/011137	Claim	Delay Delivery Premium Parcel	WAFIZA MARKETING SDN BHD	Credit Account	V176796364401001	No	Misrouted Issue	Premium	Pending Responsible Staff and Payment Details	110.00	100.00	12-1-2026 11:25:13 AM	26-1-2026 12:57:22 PM	26-1-2026 11:25:13 AM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2026/01/V1/011136	Claim	Damage	MS EVONNE TANG	Cash	V176583585118001				Info Incomplete	41.20		12-1-2026 10:47:08 AM	28-1-2026 07:46:44 AM	26-1-2026 10:47:08 AM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2026/01/V1/011135	Claim	Damage	Kamarudin Bin Muhamad	Credit Account	V176583427951001	Yes	Force Majeure	Bulky	Pending by Operation	457.55		11-1-2026 03:03:04 PM	23-1-2026 09:10:16 AM	25-1-2026 03:03:04 PM			Audit Trail	Download Incident Report	Download Claim Form

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