1020304050100 Claim Type Appeal Claim Submission Date

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Status Info Incomplete Rejected Pending Responsible Staff Details Pending by Operation Pending Responsible Staff and Customer Appeal Completed New Pending Responsible Staff and Payment Details Pending Responsible Staff Details and Pending Upload Payment from Insurance Company Info Insufficient Pending by Claim Dept Pending Verification by IO Pending Amount Revision Change Operation PIC Request Pending Payment New Claim Submitted Pending Responsible Staff and Payment Details (Appeal) Appeal by Customer

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	Claim Reference No.	Claim/Appeal	Claim Type	Customer Name	Customer Type	Waybill/Tracking No.	Insured?	Claim Category	Shipment Type	Status	Estimated Claim Amount (RM)	Claimed Amount (RM)	Date Submitted	Due Date	Overall Due Date (14 Days)	Finance Submission Date	Completed Date	Audit Trail
	CL/2026/01/V1/011134	Claim	Delay Delivery Premium Parcel	Geraldine	Prepaid Account	V176583664417001	No	Misrouted Issue	Premium	Pending Responsible Staff and Payment Details	0.00	100.00	11-1-2026 01:07:17 PM	22-2-2026 01:05:57 PM	25-1-2026 01:07:17 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2026/01/V1/011133	Claim	Damage	VICHELLE CHEN	Credit Account	V176583227032001	No	Force Majeure	Premium	Pending by Operation	90.50		11-1-2026 12:40:22 PM	22-1-2026 04:12:36 PM	25-1-2026 12:40:22 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2026/01/V1/011132	Claim	Delay Delivery Premium Parcel	Bryan Aw Zhen Dong	Prepaid Account	V176583218320001				Rejected	80.14		10-1-2026 09:32:43 PM		24-1-2026 09:32:43 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2026/01/V1/011131	Claim	Damage	HJ EXPRESS	Credit Account	V176582771123001				Rejected	85.00		10-1-2026 07:04:39 PM		24-1-2026 07:04:39 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2026/01/V1/011130	Claim	Delay Delivery Premium Parcel	Woo Yu Qin	Prepaid Account	V176582992092001				Rejected	0.00		10-1-2026 06:53:16 PM		24-1-2026 06:53:16 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2026/01/V1/011129	Claim	Damage	ALUSTIL SDN BHD	Prepaid Account	V176582576162001	Yes	Force Majeure	Express	Pending Responsible Staff Details and Pending Upload Payment from Insurance Company	509.06	509.06	10-1-2026 09:39:00 AM		24-1-2026 09:39:00 AM	7-4-2026 02:56:19 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2026/01/V1/011128	Claim	Delay Delivery Premium Parcel	GAN JOO HAD	Cash	V176581946942001				Rejected	200.00		9-1-2026 11:58:07 PM		23-1-2026 11:58:07 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2026/01/V1/011127	Claim	Lost	GAN JOO HAD	Cash	V176583057646001				Rejected	400.00		9-1-2026 11:42:36 PM		23-1-2026 11:42:36 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2026/01/V1/011126	Claim	Lost	Yingying Khong(attn:Wan Yen)	Credit Account	V176163662130001	No	Driver Issue	Express	Pending Responsible Staff Details	571.00	200.00	9-1-2026 08:40:40 PM	25-2-2026 03:52:50 PM	23-1-2026 08:40:40 PM	23-2-2026 03:50:57 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2026/01/V1/011125	Claim	Damage	NORHIDAYU BINTI JAHAR	Credit Account	V176582238398001				Rejected	67.00		9-1-2026 08:36:19 PM		23-1-2026 08:36:19 PM			Audit Trail	Download Incident Report	Download Claim Form

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