1020304050100 Claim Type Appeal Claim Submission Date

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Status Info Incomplete Rejected Pending Responsible Staff Details Pending by Operation Pending Responsible Staff and Customer Appeal Completed New Pending Responsible Staff and Payment Details Pending Responsible Staff Details and Pending Upload Payment from Insurance Company Info Insufficient Pending by Claim Dept Pending Verification by IO Pending Amount Revision Pending Payment New Claim Submitted Change Operation PIC Request Pending Responsible Staff and Payment Details (Appeal) Appeal by Customer

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	Claim Reference No.	Claim/Appeal	Claim Type	Customer Name	Customer Type	Waybill/Tracking No.	Insured?	Claim Category	Shipment Type	Status	Estimated Claim Amount (RM)	Claimed Amount (RM)	Date Submitted	Due Date	Overall Due Date (14 Days)	Finance Submission Date	Completed Date	Audit Trail
	CL/2023/09/V2/004385	Appeal	Damage	SOH KER LEE	Cash	ZND169447964099	No	Force Majeure	Express	Completed	158.00	158.00	21-9-2023 11:59:14 AM		5-10-2023 11:59:14 AM	15-11-2023 06:16:38 AM	15-11-2023 06:17:47 PM	Audit Trail	Download Incident Report	Download Claim Form
	CL/2023/09/V2/004367	Appeal	Delay Delivery Premium Parcel	Jean Kee	Prepaid Account	ZND169445365423	No	Misrouted Issue	Premium	Completed	100.00	100.00	19-9-2023 03:05:37 PM		3-10-2023 03:05:37 PM	7-11-2023 09:34:02 AM	7-11-2023 10:09:03 AM	Audit Trail	Download Incident Report	Download Claim Form
	CL/2023/09/V2/004365	Appeal	Damage	Aqil Uzair	Credit Account	ZND169446428493	No	Force Majeure	Express	Completed	40.00	40.00	19-9-2023 01:03:24 PM		3-10-2023 01:03:24 PM	5-10-2023 02:23:19 AM	5-10-2023 02:25:05 PM	Audit Trail	Download Incident Report	Download Claim Form
	CL/2023/09/V2/004354	Appeal	Damage	PUSAT PERABUT SMH	Credit Account	ZND169352005719	No	Force Majeure	Express	Completed	200.00	200.00	14-9-2023 04:44:00 PM		28-9-2023 04:44:00 PM	9-11-2023 09:48:31 AM	9-11-2023 09:51:33 AM	Audit Trail	Download Incident Report	Download Claim Form
	CL/2023/09/V2/004346	Appeal	Damage	SHANDON BIRTNEST	Credit Account	ZND169444428723	No	Driver Issue	FreshBox	Completed	200.00	200.00	13-9-2023 09:24:07 PM		27-9-2023 09:24:07 PM	5-10-2023 03:19:35 AM	5-10-2023 03:20:23 PM	Audit Trail	Download Incident Report	Download Claim Form
	CL/2023/09/V2/004316	Appeal	Damage	Aiman Farhan Bin Abdul Rahman	Credit Account	ZND169349593496	No	Hub/Depo/Station Handling Issue	Express	Completed	200.00	200.00	7-9-2023 02:49:01 PM		21-9-2023 02:49:01 PM	29-9-2023 09:56:03 AM	29-9-2023 09:56:26 AM	Audit Trail	Download Incident Report	Download Claim Form
	CL/2023/09/V2/004312	Appeal	Damage	Noorhatini Binti Khazali	Credit Account	ZND169348013179	No	Hub/Depo/Station Handling Issue	Express	Completed	128.00	128.00	6-9-2023 05:07:44 PM		20-9-2023 05:07:44 PM	5-10-2023 02:14:22 AM	5-10-2023 02:14:51 PM	Audit Trail	Download Incident Report	Download Claim Form
	CL/2023/09/V2/004310	Appeal	Delay Delivery Premium Parcel	Sue	Credit Account	ZND169348314566	No	Logistic IT System Issue	Premium	Completed	100.00	100.00	6-9-2023 03:27:09 PM		20-9-2023 03:27:09 PM	19-10-2023 04:24:29 AM	19-10-2023 04:24:54 PM	Audit Trail	Download Incident Report	Download Claim Form
	CL/2023/09/V2/004303	Appeal	Damage	NORTHERN	Prepaid Account	ZND169160319503	No	Force Majeure	Express	Completed	200.00	200.00	4-9-2023 04:58:20 PM		18-9-2023 04:58:20 PM	26-9-2023 09:37:56 AM	26-9-2023 09:42:07 AM	Audit Trail	Download Incident Report	Download Claim Form
	CL/2023/09/V1/004428	Claim	Lost	Law Yin Ling	Credit Account	ZND169447688469				Rejected	89.00		30-9-2023 03:07:37 PM		14-10-2023 03:07:37 PM			Audit Trail	Download Incident Report	Download Claim Form

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