1020304050100 Claim Type Appeal Claim Submission Date

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Status Info Incomplete Rejected Pending Responsible Staff Details Pending by Operation Pending Responsible Staff and Customer Appeal Completed New Pending Responsible Staff and Payment Details Pending Responsible Staff Details and Pending Upload Payment from Insurance Company Info Insufficient Pending by Claim Dept Pending Verification by IO Pending Amount Revision Pending Payment New Claim Submitted Change Operation PIC Request Pending Responsible Staff and Payment Details (Appeal) Appeal by Customer

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	Claim Reference No.	Claim/Appeal	Claim Type	Customer Name	Customer Type	Waybill/Tracking No.	Insured?	Claim Category	Shipment Type	Status	Estimated Claim Amount (RM)	Claimed Amount (RM)	Date Submitted	Due Date	Overall Due Date (14 Days)	Finance Submission Date	Completed Date	Audit Trail
	CL/2024/12/V1/008281	Claim	Damage	YIPIN	Credit Account	ZND173227771296				Rejected	88.00		18-12-2024 10:16:08 AM		1-1-2025 10:16:08 AM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/12/V1/008280	Claim	Lost	Qian Li Niao Logistic Intl	Credit Account	FG000090231	No	Hub/Depo/Station Handling Issue	Express	Pending Responsible Staff Details	19.44	19.44	17-12-2024 11:38:41 PM	9-1-2025 11:51:13 AM	31-12-2024 11:38:41 PM	7-1-2025 11:47:00 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/12/V1/008279	Claim	Lost	JENNY	Credit Account	ZND173231380552				Rejected	137.00		17-12-2024 09:29:17 PM		31-12-2024 09:29:17 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/12/V1/008278	Claim	Damage	MELANIE SIW WEN YING	Cash	ZND173408814828	No	Hub/Depo/Station Handling Issue	FreshBox	Pending Responsible Staff and Payment Details	269.20	200.00	17-12-2024 07:18:05 PM	9-1-2025 09:32:52 AM	31-12-2024 07:18:05 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/12/V1/008277	Claim	Damage	Christine Tan	Credit Account	ZND173233230084	No	Hub/Depo/Station Handling Issue	Express	Pending by Operation	735.00		17-12-2024 06:17:18 PM	26-12-2024 03:03:55 PM	31-12-2024 06:17:18 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/12/V1/008276	Claim	Damage	YUKIMURA KOI CENTRE	Credit Account	ZND173232495774				Rejected	1000.00		17-12-2024 05:59:22 PM		31-12-2024 05:59:22 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/12/V1/008275	Claim	Damage	U & ME Electrical Sdn Bhd	Credit Account	ZND173231560138	Yes	Force Majeure	Express	Pending Responsible Staff Details and Pending Upload Payment from Insurance Company	3000.00	1500.00	17-12-2024 05:36:23 PM		31-12-2024 05:36:23 PM	6-11-2025 10:33:17 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/12/V1/008274	Claim	Damage	Penn Elcom Sdn Bhd	Credit Account	ZND173395262350				Info Incomplete	145.00		17-12-2024 04:11:55 PM	26-12-2024 11:02:34 AM	31-12-2024 04:11:55 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/12/V1/008273	Claim	Lost	Best Express KUL Hub U10	Credit Account	ZND173225866079	No	Hub/Depo/Station Handling Issue	Express	Pending Responsible Staff Details and Pending Upload Payment from Insurance Company	200.00	159.40	17-12-2024 03:37:09 PM		31-12-2024 03:37:09 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/12/V1/008272	Claim	Lost	Best Express KUL Hub U10	Credit Account	CND173226220023001	No	Hub/Depo/Station Handling Issue	Express	Pending Responsible Staff Details and Pending Upload Payment from Insurance Company	200.00	47.40	17-12-2024 03:30:13 PM		31-12-2024 03:30:13 PM			Audit Trail	Download Incident Report	Download Claim Form

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