1020304050100 Claim Type Appeal Claim Submission Date

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Status Info Incomplete Rejected Pending Responsible Staff Details Pending by Operation Pending Responsible Staff and Customer Appeal Completed New Pending Responsible Staff and Payment Details Pending Responsible Staff Details and Pending Upload Payment from Insurance Company Info Insufficient Pending by Claim Dept Pending Verification by IO Pending Amount Revision Pending Payment New Claim Submitted Change Operation PIC Request Pending Responsible Staff and Payment Details (Appeal) Appeal by Customer

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	Claim Reference No.	Claim/Appeal	Claim Type	Customer Name	Customer Type	Waybill/Tracking No.	Insured?	Claim Category	Shipment Type	Status	Estimated Claim Amount (RM)	Claimed Amount (RM)	Date Submitted	Due Date	Overall Due Date (14 Days)	Finance Submission Date	Completed Date	Audit Trail
	CL/2024/09/V1/007601	Claim	Delay Delivery Premium Parcel	LIM PAI TEE	Cash	ZND172599850127	No	Hub/Depo/Station Handling Issue	Premium	Pending by Operation	100.00		28-9-2024 11:54:15 AM	5-10-2024 10:12:47 AM	12-10-2024 11:54:15 AM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/09/V1/007600	Claim	Damage	Best Express KUL Hub U10	Credit Account	ZND172684385909				Rejected	200.00		28-9-2024 10:54:37 AM		12-10-2024 10:54:37 AM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/09/V1/007599	Claim	Delay Delivery Premium Parcel	AMAC VENTURES SDN BHD	Credit Account	ZND172685045987	No	Logistic IT System Issue	FreshBox	Pending Responsible Staff Details	200.00	200.00	27-9-2024 07:30:42 PM	24-10-2024 02:26:22 PM	11-10-2024 07:30:42 PM	22-10-2024 02:04:22 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/09/V1/007598	Claim	Damage	Best Express KUL Hub U10	Credit Account	ZND172524470949				Rejected	200.00		27-9-2024 05:23:19 PM		11-10-2024 05:23:19 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/09/V1/007597	Claim	Lost	Kamsun Crystal Jade	Credit Account	ZND172530810180	No	Hub/Depo/Station Handling Issue	Value Pack	Pending Responsible Staff Details	0.00	30.00	27-9-2024 04:43:00 PM	24-10-2024 11:22:07 AM	11-10-2024 04:43:00 PM	22-10-2024 11:13:19 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/09/V1/007596	Claim	Damage	DARSHOP ELECTRONIC HOME APPLIANCES	Credit Account	ZND172684788755	No	Hub/Depo/Station Handling Issue	Express	Pending Responsible Staff Details	200.00	200.00	27-9-2024 02:59:51 PM	1-3-2025 09:49:52 AM	11-10-2024 02:59:51 PM	27-2-2025 09:47:21 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/09/V1/007595	Claim	Lost	MMATRIX	Credit Account	ZND172598503147				Rejected	10.00		27-9-2024 09:42:46 AM		11-10-2024 09:42:46 AM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/09/V1/007594	Claim	Lost	MMATRIX	Credit Account	ZND172598275181				Rejected	10.00		27-9-2024 09:40:50 AM		11-10-2024 09:40:50 AM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/09/V1/007593	Claim	Lost	MMATRIX	Credit Account	ZND172530579711				Rejected	1099.00		27-9-2024 09:07:59 AM		11-10-2024 09:07:59 AM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/09/V1/007592	Claim	Lost	mmatrix	Credit Account	ZND172598634407				Rejected	6499.00		27-9-2024 08:16:27 AM		11-10-2024 08:16:27 AM			Audit Trail	Download Incident Report	Download Claim Form

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