1020304050100 Claim Type Appeal Claim Submission Date

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Status Info Incomplete Rejected Pending Responsible Staff Details Pending by Operation Pending Responsible Staff and Customer Appeal Completed New Pending Responsible Staff and Payment Details Pending Responsible Staff Details and Pending Upload Payment from Insurance Company Info Insufficient Pending by Claim Dept Pending Verification by IO Pending Amount Revision Pending Payment New Claim Submitted Change Operation PIC Request Pending Responsible Staff and Payment Details (Appeal) Appeal by Customer

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	Claim Reference No.	Claim/Appeal	Claim Type	Customer Name	Customer Type	Waybill/Tracking No.	Insured?	Claim Category	Shipment Type	Status	Estimated Claim Amount (RM)	Claimed Amount (RM)	Date Submitted	Due Date	Overall Due Date (14 Days)	Finance Submission Date	Completed Date	Audit Trail
	CL/2024/12/V1/008231	Claim	Damage	jane goh	Credit Account	6339559796	No	Hub/Depo/Station Handling Issue	Express	Rejected	402.00		13-12-2024 06:21:52 PM		27-12-2024 06:21:52 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/12/V1/008230	Claim	Lost	Lee Keng Lin	Credit Account	SY6049637985	No	Driver Issue	Express	Pending by Operation	402.00		13-12-2024 06:19:19 PM	5-1-2025 09:16:24 AM	27-12-2024 06:19:19 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/12/V1/008229	Claim	Damage FreshBox	AFIQ FIKRI	Credit Account	ZND173233997024	No	Misrouted Issue	Express	Pending Responsible Staff Details	200.00	200.00	13-12-2024 11:48:33 AM	9-1-2025 02:22:41 PM	27-12-2024 11:48:33 AM	7-1-2025 02:15:24 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/12/V1/008228	Claim	Damage FreshBox	VINCENT HONG	Credit Account	ZND173233997017				Rejected	200.00		13-12-2024 11:45:16 AM		27-12-2024 11:45:16 AM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/12/V1/008227	Claim	Lost	Best Express KUL Hub U10	Credit Account	ZND173225286822	No	Hub/Depo/Station Handling Issue	Express	Pending Responsible Staff Details and Pending Upload Payment from Insurance Company	200.00	19.40	13-12-2024 11:13:15 AM		27-12-2024 11:13:15 AM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/12/V1/008226	Claim	Lost	Best Express KUL Hub U10	Credit Account	ZND173225287027	No	Hub/Depo/Station Handling Issue	Express	Pending Responsible Staff Details and Pending Upload Payment from Insurance Company	200.00	25.00	13-12-2024 11:03:11 AM		27-12-2024 11:03:11 AM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/12/V1/008225	Claim	Lost	Best Express KUL Hub U10	Credit Account	ZND173224559392	No	Hub/Depo/Station Handling Issue	Express	Rejected	200.00		13-12-2024 11:00:07 AM		27-12-2024 11:00:07 AM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/12/V1/008224	Claim	Lost	QM LIVE EMPIRE	Credit Account	ZND173229628123				Info Incomplete	52.00		13-12-2024 10:55:52 AM	21-12-2024 05:07:31 PM	27-12-2024 10:55:52 AM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/12/V1/008223	Claim	Lost	Best Express KUL Hub U10	Credit Account	ZND173224558876	No	Hub/Depo/Station Handling Issue	Express	Pending Responsible Staff Details and Pending Upload Payment from Insurance Company	200.00	89.00	13-12-2024 10:47:20 AM		27-12-2024 10:47:20 AM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/12/V1/008222	Claim	Lost	Best Express KUL Hub U10	Credit Account	ZND173222842502	No	Hub/Depo/Station Handling Issue	Express	Pending Responsible Staff Details and Pending Upload Payment from Insurance Company	200.00	200.00	13-12-2024 10:44:35 AM		27-12-2024 10:44:35 AM			Audit Trail	Download Incident Report	Download Claim Form

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