1020304050100 Claim Type Appeal Claim Submission Date

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Status Info Incomplete Rejected Pending Responsible Staff Details Pending by Operation Pending Responsible Staff and Customer Appeal Completed New Pending Responsible Staff and Payment Details Pending Responsible Staff Details and Pending Upload Payment from Insurance Company Info Insufficient Pending by Claim Dept Pending Verification by IO Pending Amount Revision Pending Payment New Claim Submitted Change Operation PIC Request Pending Responsible Staff and Payment Details (Appeal) Appeal by Customer

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	Claim Reference No.	Claim/Appeal	Claim Type	Customer Name	Customer Type	Waybill/Tracking No.	Insured?	Claim Category	Shipment Type	Status	Estimated Claim Amount (RM)	Claimed Amount (RM)	Date Submitted	Due Date	Overall Due Date (14 Days)	Finance Submission Date	Completed Date	Audit Trail
	CL/2025/11/V1/010748	Claim	Delay Delivery Premium Parcel	Wong	Credit Account	TOP60916934	No	Logistic IT System Issue	Premium	Pending by Operation	200.00		28-11-2025 12:36:40 PM	4-12-2025 09:04:38 AM	12-12-2025 12:36:40 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2025/11/V1/010747	Claim	Delay Delivery Premium Parcel	VERTICHEM TECHNOLOGY SDN BHD	Credit Account	V176243957613001	No	Hub/Depo/Station Handling Issue	Premium	Pending Responsible Staff Details	100.00	100.00	28-11-2025 12:06:29 PM	11-1-2026 02:32:41 PM	12-12-2025 12:06:29 PM	9-1-2026 02:23:11 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2025/11/V1/010746	Claim	Lost	Mollie Yeoh Xin Le	Credit Account	CNMYL000978099				Rejected	66.26		28-11-2025 11:44:54 AM		12-12-2025 11:44:54 AM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2025/11/V1/010745	Claim	Lost	Domica Furniture E-Commerce Sdn Bhd	Credit Account	V176244635527001				Rejected	138.10		28-11-2025 11:11:47 AM		12-12-2025 11:11:47 AM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2025/11/V1/010744	Claim	Delay Delivery Premium Parcel	BEAUTY WORLD SKIN RESEARCH	Credit Account	V176373270682001				Rejected	0.00		28-11-2025 08:43:01 AM		12-12-2025 08:43:01 AM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2025/11/V1/010743	Claim	Delay Delivery Premium Parcel	Winson	Credit Account	V176302752685001				Rejected	100.00		27-11-2025 11:15:20 PM		11-12-2025 11:15:20 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2025/11/V1/010742	Claim	Lost	Jenny Lau	Prepaid Account	V176407544246001	No	Driver Issue	FreshBox	Pending by Operation	188.00		27-11-2025 10:23:08 PM	4-12-2025 10:17:55 AM	11-12-2025 10:23:08 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2025/11/V1/010741	Claim	Damage FreshBox	Muhammad akmal hakim bin zainal	Prepaid Account	V176302609415001				Rejected	0.00		27-11-2025 10:17:55 PM		11-12-2025 10:17:55 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2025/11/V1/010740	Claim	Delay Delivery Premium Parcel	ML019	Credit Account	V176373580927001				Rejected	19.10		27-11-2025 04:15:06 PM		11-12-2025 04:15:06 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2025/11/V1/010739	Claim	Damage	Xin Wei	Prepaid Account	V176302288894001				Rejected	208.00		27-11-2025 03:08:19 PM		11-12-2025 03:08:19 PM			Audit Trail	Download Incident Report	Download Claim Form

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