1020304050100 Claim Type Appeal Claim Submission Date

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Status Info Incomplete Rejected Pending Responsible Staff Details Pending by Operation Pending Responsible Staff and Customer Appeal Completed New Pending Responsible Staff and Payment Details Pending Responsible Staff Details and Pending Upload Payment from Insurance Company Info Insufficient Pending by Claim Dept Pending Verification by IO Pending Amount Revision Change Operation PIC Request Pending Payment New Claim Submitted Pending Responsible Staff and Payment Details (Appeal) Appeal by Customer

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	Claim Reference No.	Claim/Appeal	Claim Type	Customer Name	Customer Type	Waybill/Tracking No.	Insured?	Claim Category	Shipment Type	Status	Estimated Claim Amount (RM)	Claimed Amount (RM)	Date Submitted	Due Date	Overall Due Date (14 Days)	Finance Submission Date	Completed Date	Audit Trail
	CL/2025/12/V1/011023	Claim	Damage FreshBox	NOR FATIHAH NABILA BI NTI MD YUSOFF	Credit Account	V176581946492001	No	LineHaul Connectivity Issue	Premium	Pending Responsible Staff Details	200.00	100.00	31-12-2025 04:54:53 PM	21-1-2026 12:12:01 PM	14-1-2026 04:54:53 PM	19-1-2026 12:08:41 PM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2025/12/V1/011022	Claim	Lost	Domica Furniture E-Commerce Sdn Bhd	Credit Account	V176580464881001				Rejected	196.00		31-12-2025 04:00:38 PM		14-1-2026 04:00:38 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2025/12/V1/011021	Claim	Damage	Misha	Credit Account	V176581634504001	No	Force Majeure	Express	Pending by Operation	200.00		31-12-2025 03:47:10 PM	11-1-2026 08:33:43 AM	14-1-2026 03:47:10 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2025/12/V1/011020	Claim	Lost	KOK WEN HUAH	Prepaid Account	EFS1004802760	No	Hub/Depo/Station Handling Issue	Express	Pending Responsible Staff Details	300.00	200.00	31-12-2025 03:42:09 PM	21-1-2026 04:15:46 PM	14-1-2026 03:42:09 PM	19-1-2026 04:10:34 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2025/12/V1/011019	Claim	Delay Delivery Premium Parcel	Lis Ten Enterprise	Prepaid Account	V176581810076001	No	Logistic IT System Issue	Premium	Pending Responsible Staff Details	150.00	100.00	31-12-2025 03:41:30 PM	25-1-2026 11:40:56 AM	14-1-2026 03:41:30 PM	23-1-2026 11:32:40 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2025/12/V1/011018	Claim	Damage	aishah din	Credit Account	V176581666277001	Yes	Force Majeure	Express	Pending by Operation	450.00		31-12-2025 03:40:34 PM	11-1-2026 07:28:27 AM	14-1-2026 03:40:34 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2025/12/V1/011017	Claim	Damage	Susan Teoh	Credit Account	V176582181298001	No	Force Majeure	Express	Pending by Operation	21.00		31-12-2025 03:36:43 PM	16-1-2026 08:03:43 AM	14-1-2026 03:36:43 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2025/12/V1/011016	Claim	Damage FreshBox	KEE	Prepaid Account	V176582104686001				Rejected	137.00		31-12-2025 02:43:21 PM		14-1-2026 02:43:21 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2025/12/V1/011015	Claim	Delay Delivery Premium Parcel	L&T LOCAL EXPRESS SDN BHD	Credit Account	V176581928245001				Rejected	200.00		31-12-2025 01:53:56 PM		14-1-2026 01:53:56 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2025/12/V1/011014	Claim	Delay Delivery Premium Parcel	L&T LOCAL EXPRESS SDN BHD	Credit Account	V176581928221001				Rejected	200.00		31-12-2025 01:51:37 PM		14-1-2026 01:51:37 PM			Audit Trail	Download Incident Report	Download Claim Form

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