1020304050100 Claim Type Appeal Claim Submission Date

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Status Info Incomplete Rejected Pending Responsible Staff Details Pending by Operation Pending Responsible Staff and Customer Appeal Completed New Pending Responsible Staff and Payment Details Pending Responsible Staff Details and Pending Upload Payment from Insurance Company Info Insufficient Pending by Claim Dept Pending Verification by IO Pending Amount Revision Pending Payment New Claim Submitted Change Operation PIC Request Pending Responsible Staff and Payment Details (Appeal) Appeal by Customer

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	Claim Reference No.	Claim/Appeal	Claim Type	Customer Name	Customer Type	Waybill/Tracking No.	Insured?	Claim Category	Shipment Type	Status	Estimated Claim Amount (RM)	Claimed Amount (RM)	Date Submitted	Due Date	Overall Due Date (14 Days)	Finance Submission Date	Completed Date	Audit Trail
	CL/2022/10/V1/002025	Claim	Delay Delivery Premium Parcel	Liang wen pin	Credit Account	ZND166452032638	No	Hub/Depo/Station Handling Issue	FreshBox	Pending Responsible Staff Details	200.00	200.00	13-10-2022 03:14:31 PM	2-12-2022 10:22:27 AM	27-10-2022 03:14:31 PM	30-11-2022 10:18:36 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2022/10/V1/002024	Claim	Damage	Domica Furniture E-Commerce Sdn Bhd	Credit Account	ZND166450615833				Info Incomplete	123.00		13-10-2022 02:51:27 PM	20-10-2022 09:46:19 AM	27-10-2022 02:51:27 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2022/10/V1/002023	Claim	Damage	Nora	Credit Account	ZND166429881740				Rejected	59.90		13-10-2022 02:22:26 PM		27-10-2022 02:22:26 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2022/10/V1/002022	Claim	Damage	LIKE BUG SDN BHD	Credit Account	ZND166266000069				Info Incomplete	249.00		13-10-2022 12:05:57 PM	16-10-2022 04:34:52 PM	27-10-2022 12:05:57 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2022/10/V1/002021	Claim	Delay Delivery Premium Parcel	Wincy Ng	Credit Account	ZND166451482892	No	Misrouted Issue	Parcel	Pending Responsible Staff Details	50.00	100.00	13-10-2022 12:00:23 AM	17-11-2022 04:08:16 PM	27-10-2022 12:00:23 AM	15-11-2022 04:07:51 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2022/10/V1/002020	Claim	Lost	ACER SALES AND SERVICES SDN BHD	Credit Account	SMSO22023680-0000	No	Hub/Depo/Station Handling Issue	Parcel	Pending Responsible Staff Details	41.34	41.34	12-10-2022 02:10:32 PM	24-2-2023 10:04:22 AM	26-10-2022 02:10:32 PM	22-2-2023 10:03:22 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2022/10/V1/002019	Claim	Missing Content	HJ EXPRESS	Credit Account	ZND166026150584	Yes	Packaging Problem (Sender)	Parcel	Completed	828.49	200.00	12-10-2022 12:36:54 PM		26-10-2022 12:36:54 PM	30-12-2022 05:07:19 AM	7-2-2023 02:00:01 PM	Audit Trail	Download Incident Report	Download Claim Form
	CL/2022/10/V1/002018	Claim	Damage	Veness Chong	Credit Account	HTG1664700225020				Rejected	199.00		12-10-2022 12:31:49 PM		26-10-2022 12:31:49 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2022/10/V1/002017	Claim	Damage	Peni Concept Store	Credit Account	ZND166446793767				Rejected	0.00		12-10-2022 12:17:57 PM		26-10-2022 12:17:57 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2022/10/V1/002016	Claim	Lost	MMATRIX	Credit Account	ZND166239111877	No	Hub/Depo/Station Handling Issue	Parcel	Rejected	1299.00		12-10-2022 11:54:02 AM		26-10-2022 11:54:02 AM			Audit Trail	Download Incident Report	Download Claim Form

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