1020304050100 Claim Type Appeal Claim Submission Date

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Status Info Incomplete Rejected Pending Responsible Staff Details Pending by Operation Pending Responsible Staff and Customer Appeal Completed New Pending Responsible Staff and Payment Details Pending Responsible Staff Details and Pending Upload Payment from Insurance Company Info Insufficient Pending by Claim Dept Pending Verification by IO Pending Amount Revision Pending Payment New Claim Submitted Change Operation PIC Request Pending Responsible Staff and Payment Details (Appeal) Appeal by Customer

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	Claim Reference No.	Claim/Appeal	Claim Type	Customer Name	Customer Type	Waybill/Tracking No.	Insured?	Claim Category	Shipment Type	Status	Estimated Claim Amount (RM)	Claimed Amount (RM)	Date Submitted	Due Date	Overall Due Date (14 Days)	Finance Submission Date	Completed Date	Audit Trail
	CL/2026/03/V1/012389	Claim	Lost	HJ EXPRESS	Credit Account	V177174807909001	No	Hub/Depo/Station Handling Issue	Express	Pending Responsible Staff Details	360.00	200.00	30-3-2026 10:08:33 PM	13-6-2026 03:39:46 PM	13-4-2026 10:08:33 PM	11-6-2026 03:36:52 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2026/03/V1/012388	Claim	Lost	Shareen	Prepaid Account	V177175026248001	No	Hub/Depo/Station Handling Issue	Value Pack	Pending Responsible Staff and Payment Details	1023.00		30-3-2026 06:12:24 PM	25-6-2026 02:48:55 PM	13-4-2026 06:12:24 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2026/03/V1/012387	Claim	Damage	Evian Chai Hui Wen	Credit Account	V177176928961001	Yes	Force Majeure	Express	Pending by Operation	2257.87		30-3-2026 05:34:08 PM	6-6-2026 12:24:19 PM	13-4-2026 05:34:08 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2026/03/V1/012386	Claim	Damage	IKRAM IMAN BIN PAUZI	Credit Account	V177176755062001	Yes	Force Majeure	Express	Pending by Operation	2164.35		30-3-2026 05:31:56 PM	6-6-2026 12:00:28 PM	13-4-2026 05:31:56 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2026/03/V1/012385	Claim	Damage	Klinik Pergigian Hon Mentakab	Credit Account	V177176541559001	No	Force Majeure	Express	Pending by Operation	200.00		30-3-2026 05:18:51 PM	6-6-2026 11:53:15 AM	13-4-2026 05:18:51 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2026/03/V1/012384	Claim	Delay Delivery Premium Parcel	TOP1POST SDN BHD	Credit Account	TOP60954970				Rejected	100.00		30-3-2026 04:55:49 PM		13-4-2026 04:55:49 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2026/03/V1/012383	Claim	Delay Delivery Premium Parcel	TOP1POST SDN BHD	Credit Account	TOP60954917	No	Misrouted Issue	Premium	Pending Responsible Staff and Payment Details	100.00		30-3-2026 04:54:41 PM	28-6-2026 09:26:49 AM	13-4-2026 04:54:41 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2026/03/V1/012382	Claim	Delay Delivery Premium Parcel	TOP1POST SDN BHD	Credit Account	TOP60955014	No	Logistic IT System Issue	Premium	Pending by Operation	100.00		30-3-2026 04:53:21 PM	26-5-2026 07:44:48 AM	13-4-2026 04:53:21 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2026/03/V1/012381	Claim	Delay Delivery Premium Parcel	TOP1POST SDN BHD	Credit Account	TOP60955381	No	Hub/Depo/Station Handling Issue	Premium	Pending by Operation	100.00		30-3-2026 04:51:45 PM	26-5-2026 07:42:36 AM	13-4-2026 04:51:45 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2026/03/V1/012380	Claim	Delay Delivery Premium Parcel	TOP1POST SDN BHD	Credit Account	TOP60955434				Rejected	100.00		30-3-2026 04:50:28 PM		13-4-2026 04:50:28 PM			Audit Trail	Download Incident Report	Download Claim Form

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