1020304050100 Claim Type Appeal Claim Submission Date

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Status Info Incomplete Rejected Pending Responsible Staff Details Pending by Operation Pending Responsible Staff and Customer Appeal Completed New Pending Responsible Staff and Payment Details Pending Responsible Staff Details and Pending Upload Payment from Insurance Company Info Insufficient Pending by Claim Dept Pending Verification by IO Pending Amount Revision Pending Payment New Claim Submitted Change Operation PIC Request Pending Responsible Staff and Payment Details (Appeal) Appeal by Customer

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	Claim Reference No.	Claim/Appeal	Claim Type	Customer Name	Customer Type	Waybill/Tracking No.	Insured?	Claim Category	Shipment Type	Status	Estimated Claim Amount (RM)	Claimed Amount (RM)	Date Submitted	Due Date	Overall Due Date (14 Days)	Finance Submission Date	Completed Date	Audit Trail
	CL/2023/07/V1/003929	Claim	Lost	OS NORTIKA BIN OTHMAN	Cash	ZND168724088442				Info Incomplete	197.00		12-7-2023 11:52:25 AM	15-7-2023 01:54:10 PM	26-7-2023 11:52:25 AM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2023/07/V1/003928	Claim	Delay Delivery Premium Parcel	HEW JIN SHIUN	Cash	ZND168727433676	No	Hub/Depo/Station Handling Issue	Premium	Rejected	100.00		12-7-2023 11:17:39 AM		26-7-2023 11:17:39 AM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2023/07/V1/003927	Claim	Damage	sam min ching	Credit Account	ZND168723679559	No	Force Majeure	Express	Info Incomplete	230.00		12-7-2023 10:55:40 AM	9-9-2023 10:19:09 AM	26-7-2023 10:55:40 AM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2023/07/V1/003926	Claim	Damage	Abidin Bin Bakar - Acc No: R4910203000	Credit Account	ZND168727204740				Rejected	320.00		12-7-2023 10:55:15 AM		26-7-2023 10:55:15 AM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2023/07/V1/003925	Claim	Lost	Melissa Lim	Cash	ICEL1406231632242040	No	Hub/Depo/Station Handling Issue	Express	Rejected	519.00		11-7-2023 06:11:45 PM		25-7-2023 06:11:45 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2023/07/V1/003924	Claim	Damage	DNN EXPRESS SERVICES	Cash	ZND168726195544				Info Incomplete	200.00		11-7-2023 04:57:45 PM	15-7-2023 10:08:31 AM	25-7-2023 04:57:45 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2023/07/V1/003923	Claim	Damage	Matthew Ong	Credit Account	ZND168725723403	No	Hub/Depo/Station Handling Issue	Express	Pending Responsible Staff Details	99.00	49.50	11-7-2023 04:52:19 PM	6-8-2023 11:35:47 AM	25-7-2023 04:52:19 PM	4-8-2023 11:27:17 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2023/07/V1/003922	Claim	Damage	TAN E-CHUAN	Prepaid Account	ZND168718160840	No	Hub/Depo/Station Handling Issue	Express	Pending Responsible Staff Details	77.20	56.00	11-7-2023 03:55:57 PM	16-8-2023 10:48:37 AM	25-7-2023 03:55:57 PM	14-8-2023 10:48:14 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2023/07/V1/003921	Claim	Damage	TAN E-CHUAN	Prepaid Account	ZND168558201185	No	Hub/Depo/Station Handling Issue	FreshBox	Rejected	92.20		11-7-2023 03:45:04 PM		25-7-2023 03:45:04 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2023/07/V1/003920	Claim	Damage	Nur Syahirah Binti Mohd Fesool	Credit Account	ZND168725775082	No	Force Majeure	Express	Pending Responsible Staff Details	80.00	80.00	11-7-2023 03:03:41 PM	2-8-2023 05:43:46 PM	25-7-2023 03:03:41 PM	31-7-2023 05:36:54 AM		Audit Trail	Download Incident Report	Download Claim Form

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