Customer Claim System
Thu, 25 Jun 2026
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Application Form
Incident Report
Application Details
Reference No.
CL/2026/02/V1/011673
Status
Pending by Operation
Report By
Nurul
Department
IO
Submitted Date
11-02-2026 06:30 PM
Branch
HQ
Others
LC02556
Date of Incident
*
11-02-2026
Time
Type of Claim
*
Damage due to FreshBox Delay Delivery | Kerosakan disebabkan Kelewatan Penghantaran FreshBox
Insured by LineShield?
No
Please download this attachment:
Power of Attorney Attachment
.
Fill it up and upload in field below.
Power of Attorney Letter
*
Loss/Damage Item Name
*
combo ikan
Details of Loss or Damage Items
*
combo ikan
Description on How the Loss or Damage Occurred
*
142
Photo of Damage Item
Gambar Kerosakan/Kerugian
*
File Name | Nama Dokumen
Image Name | Nama Dokumen
Document Description | Penyata Ringkas
{"dateCreated":"2026-02-11 18:30:43.0","doc_upload_image":"WhatsApp Image 2026-02-11 at 18.24.31.jpeg;WhatsApp Image 2026-02-11 at 18.24.31 (1).jpeg","createdBy":"roleAnonymous","parent_key":"9b5e7a84-c3f5-4afc-a90b-be8e03253172","parent_key_2":"","dateModified":"2026-02-11 18:30:43.0","modifiedBy":"roleAnonymous","doc_desc":"","doc_type":"img","id":"85b35835-11d5-4dee-b4d3-ce7002691d0a"}
WayBill/Tracking Number
*
V177005138615001
Invoice Number/Proof of merchandise
*
126688
Invoice/Proof of Merchandise Photo
Gambar/Bukti Invois
*
File Name | Nama Dokumen
Image Name | Nama Dokumen
Document Description | Penyata Ringkas
{"dateCreated":"2026-02-11 18:30:43.0","doc_upload_image":"WhatsApp Image 2026-02-11 at 18.22.05.jpeg;WhatsApp Image 2026-02-11 at 18.22.07.jpeg","createdBy":"roleAnonymous","parent_key":"","parent_key_2":"9b5e7a84-c3f5-4afc-a90b-be8e03253172","dateModified":"2026-02-11 18:30:43.0","modifiedBy":"roleAnonymous","doc_desc":"","doc_type":"img","id":"b8268a8b-14aa-4238-8b9b-f893d851f9ec"}
Customer Name (Full Name)
*
AOS
Complainant As
Sender
Sender Name
Contact Number
*
01160543149
Email Address
*
YUMMYFISH278@GMAIL.COM
Estimated Loss/Amount Claimed
*
142.00
Type of Customer
*
Prepaid Account
Account Name
Account Holder IC Number / Company Registration Number
Customer Account Number
*
Customer Bank Account
*
Link to Internal Report
Shipment Details
Type of Shipment
Premium
Type of Customer
Prepaid Account
Account Name
JB FRESH FROZEN SEAFOOD(TAMPOI)
Account Code
J7114427000
Insurance Policy Number
*
Insurance
No
Claim Category
Hub/Depo/Station Handling Issue
Consignor Name
JB FRESH FROZEN SEAFOOD(TAMPOI)
Consignor Address
NO 4, JALAN TAMPOI 5/4, KAWASAN PERINDUSTRIAN
TAMPOI, 81200, JOHOR BAHRU, JOHOR, MALAYSIA
Consignor Postcode
81200
Consignor City
Johor Bahru
Consignor State
Johor
Incident Happen at Warehouse?
Receiver Name
AOS
Receiver Address
NO 18-1-6, TMN BUKIT ANGKASA PANTAI DALAM, , 59200, KUALA LUMPUR, KUALA LUMPUR, MALAYSIA
Receiver Postcode
59200
Receiver City
Kuala Lumpur
Receiver State
kualaLumpur
Consignor State
Johor
Receiver (Contact No.)
0182394980
Pickup Date
09-02-2026
Origin Branch
HGLP
Receiving Branch
DPUC
Delivery Date
11-02-2026
Courier Charges (RM)
21.20
Request to Return Damage Item
Damage Item Received
Proof of Receipt
Responsible Staff Details
Staff Name
Staff Id
Verification by HR Department
Status
Remarks
Documentation
Police Report
Incident Report
Manifest/Runsheet
Courier Explanation Letter
Proforma Invoice
Case of Summary Report
Actual Claim Amount
Compensation
Waive Courier Charges
Total
***All the total price are inclusive of GST
Remarks
Finance Dept. Action
Status
*
Payment Details
Payment Date
Paid Amount
0.00
Upload Invoice/Credit Note
Finance Remarks
Payment Details From Insurance
Payment Date
Paid Amount
0.00
Upload Invoice/Credit Note
Rejected Reason
Remarks
Dear DPUC,
Kindly check & advise on this matter.
Thanks.
Attachment
Application Form
Incident Report
Audit Trail
User
Status
Remarks
Time of Task Received
Task Due Time
Time of Action Taken
Duration Until ActionTaken
NURUL AKMAR BINTI ABDUL HAMID
Submitted to Operation Team
Dear DPUC, Kindly check & advise on this matter. Thanks.
11-2-2026 06:27:58 PM
12-2-2026 06:27:58 PM
5-3-2026 11:32:25 AM
521:04:27
{"c_remarks":"Dear DPUC,\r\n\r\nKindly check & advise on this matter.\r\n\r\nThanks.","user_name":"NURUL AKMAR BINTI ABDUL HAMID ","due_date":"12-2-2026 06:27:58 PM","dept":"inv_officer","time_recvd":"11-2-2026 06:27:58 PM","c_parent_id":"9b5e7a84-c3f5-4afc-a90b-be8e03253172","c_user_name":"NURUL AKMAR BINTI ABDUL HAMID ","duration":"521:04:27","time_action":"5-3-2026 11:32:25 AM","parent_id":"9b5e7a84-c3f5-4afc-a90b-be8e03253172","c_dept":"inv_officer","id":"4d771787-12a1-4761-a387-def36141df69","c_status":"Submitted to Operation Team","remarks":"Dear DPUC,\r\n\r\nKindly check & advise on this matter.\r\n\r\nThanks.","status":"Submitted to Operation Team"}
AOS
New Claim Submitted
13-2-2026 12:00:00 AM
11-2-2026 06:27:58 PM
{"c_remarks":"","user_name":"AOS","due_date":"13-2-2026 12:00:00 AM","dept":"customer","time_recvd":"","c_parent_id":"9b5e7a84-c3f5-4afc-a90b-be8e03253172","c_user_name":"AOS","duration":"","time_action":"11-2-2026 06:27:58 PM","parent_id":"9b5e7a84-c3f5-4afc-a90b-be8e03253172","c_dept":"customer","id":"fb16a0d6-fd00-42fd-a371-194fc4a90f85","c_status":"New Claim Submitted","remarks":"","status":"New Claim Submitted"}
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