Customer Claim System > All View Internal

Application Details

Reference No. CL/2024/06/V1/006871

Status

Rejected

Report By

Mohd Radzi Irfan

Department

I.O

Submitted Date

26-06-2024 05:38 PM

Branch

Others

LC00825

Date of Incident * 26-06-2024

Time

Type of Claim *

Lost

Insured by LineShield?

Loss/Damage Item Name *

Midea Washing Machine 7.5KG MID-WM-MA100W75

Details of Loss or Damage Items *

14/06/2024 05:53:33 Parcel has Arrived at DSML ( SHAMELIN ) by 7178 ( SYED TARIP KAMAL MURAD ) on 14/06/2024 ***SAMA JUGA DARI 14/6 MASIH BEKU DEKAT DSML, TOLONG SETTLE CEPAT JANGAN PERAP BARANG LAMA2, KALAU TAK BOLEH HANTAR ATAU HILANG TOLONG UP TO DATE DEKAT TRACKING NUMBER.

Description on How the Loss or Damage Occurred *

LINECLEAR TAK BUAT KERJA DAH REPORT DENGAN PIC BANYAK KALI JUGA TAK RESPON! LANGSUNG TIDAK BERTANGGUNGJAWAB!!!

Photo of Damage Item
Gambar Kerosakan/Kerugian *

File Name \| Nama Dokumen	Image Name \| Nama Dokumen	Document Description \| Penyata Ringkas

WayBill/Tracking Number *

ZND171802466254

Invoice Number/Proof of merchandise *

240610MEEKC0XK

Invoice/Proof of Merchandise Photo
Gambar/Bukti Invois *

File Name \| Nama Dokumen	Image Name \| Nama Dokumen	Document Description \| Penyata Ringkas

271246 invoice.pdf		TOLONG REFUND FULL AMOUNT SEPERTI DALAM RESIT TERMASUK KOS PENGHANTARAN!!	{"dateCreated":"2024-06-26 17:38:43.0","createdBy":"roleAnonymous","parent_key":"","parent_key_2":"24d83e79-7b2e-440b-ac3c-e421ee925259","dateModified":"2024-06-26 17:38:43.0","modifiedBy":"roleAnonymous","doc_desc":"TOLONG REFUND FULL AMOUNT SEPERTI DALAM RESIT TERMASUK KOS PENGHANTARAN!!","doc_type":"doc","id":"45e0a5bf-4ded-4584-98a2-eb517b3b8d71","doc_upload":"271246 invoice.pdf"}

Customer Name (Full Name) *

DOMUS ELECTRONIC HOME APPLIANCES

Complainant As

Sender

Contact Number *

0187670622

Email Address *

dsmyonline@gmail.com

Estimated Loss/Amount Claimed *

551.00

Type of Customer *

Credit Account

Shipment Details

Type of Shipment

Type of Customer

Credit Account

Account Name

Account Code

Insurance Policy Number *

Insurance

Consignor Name

Consignor Address

Consignor Postcode

Consignor City

Consignor State

Johor

Incident Happen at Warehouse?

Receiver Name

Receiver Address

Receiver Postcode

Receiver City

Receiver State

johor

Consignor State

Johor

Receiver (Contact No.)

Pickup Date

Origin Branch

Receiving Branch

Delivery Date

Courier Charges (RM)

0.00

Request to Return Damage Item

Damage Item Received

Proof of Receipt

Responsible Staff Details

Staff Name	Staff Id

Verification by HR Department

Status

Remarks

Documentation

Police Report

Incident Report

Manifest/Runsheet

Courier Explanation Letter

Proforma Invoice

Case of Summary Report

Actual Claim Amount

Compensation

Waive Courier Charges

Total

***All the total price are inclusive of GST

Remarks

Finance Dept. Action

Status *

Rejected Reason

Remarks

Dear,

This shipment was already delivered on 30/6/2024. So this claim will be rejected.

Thanks

Attachment

ZND171802466254.png

Audit Trail

User	Status	Remarks	Time of Task Received	Task Due Time	Time of Action Taken	Duration Until ActionTaken

MOHD RADZI IRFAN BIN ANDY	Claim Rejected	Dear, This shipment was already delivered on 30/6/2024. So this claim will be rejected. Thanks	26-6-2024 05:32:19 PM	27-6-2024 05:32:19 PM	2-7-2024 08:58:45 AM	135:26:26	{"c_remarks":"Dear,\r\n\r\nThis shipment was already delivered on 30/6/2024. So this claim will be rejected.\r\n\r\nThanks","user_name":"MOHD RADZI IRFAN BIN ANDY ","due_date":"27-6-2024 05:32:19 PM","dept":"inv_officer","time_recvd":"26-6-2024 05:32:19 PM","c_parent_id":"24d83e79-7b2e-440b-ac3c-e421ee925259","c_user_name":"MOHD RADZI IRFAN BIN ANDY ","duration":"135:26:26","time_action":"2-7-2024 08:58:45 AM","parent_id":"24d83e79-7b2e-440b-ac3c-e421ee925259","c_dept":"inv_officer","id":"d6cfaf8c-ed32-49a1-afeb-3e37758f2951","c_status":"Claim Rejected","remarks":"Dear,\r\n\r\nThis shipment was already delivered on 30/6/2024. So this claim will be rejected.\r\n\r\nThanks","status":"Claim Rejected"}
DOMUS ELECTRONIC HOME APPLIANCES	New Claim Submitted			28-6-2024 12:00:00 AM	26-6-2024 05:32:19 PM		{"c_remarks":"","user_name":"DOMUS ELECTRONIC HOME APPLIANCES","due_date":"28-6-2024 12:00:00 AM","dept":"customer","time_recvd":"","c_parent_id":"24d83e79-7b2e-440b-ac3c-e421ee925259","c_user_name":"DOMUS ELECTRONIC HOME APPLIANCES","duration":"","time_action":"26-6-2024 05:32:19 PM","parent_id":"24d83e79-7b2e-440b-ac3c-e421ee925259","c_dept":"customer","id":"1bf83770-5427-4f05-8ba3-6e005e32e101","c_status":"New Claim Submitted","remarks":"","status":"New Claim Submitted"}