1020304050100 Claim Type Appeal Claim Submission Date

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Status Info Incomplete Rejected Pending Responsible Staff Details Pending by Operation Pending Responsible Staff and Customer Appeal Completed New Pending Responsible Staff and Payment Details Pending Responsible Staff Details and Pending Upload Payment from Insurance Company Info Insufficient Pending by Claim Dept Pending Verification by IO Pending Amount Revision Pending Payment New Claim Submitted Change Operation PIC Request Pending Responsible Staff and Payment Details (Appeal) Appeal by Customer

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	Claim Reference No.	Claim/Appeal	Claim Type	Customer Name	Customer Type	Waybill/Tracking No.	Insured?	Claim Category	Shipment Type	Status	Estimated Claim Amount (RM)	Claimed Amount (RM)	Date Submitted	Due Date	Overall Due Date (14 Days)	Finance Submission Date	Completed Date	Audit Trail
	CL/2024/09/V1/007531	Claim	Damage FreshBox	Ooi Eng Chiew	Credit Account	ZND172598912154	No	Driver Issue	Premium	Rejected	258.00		15-9-2024 01:21:32 PM		29-9-2024 01:21:32 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/09/V1/007530	Claim	Delay Delivery Premium Parcel	FAZ HOUSE	Cash	ZND172530291583	No	Logistic IT System Issue	FreshBox	Pending Responsible Staff Details	100.00	100.00	13-9-2024 10:28:36 PM	23-10-2024 03:24:11 PM	27-9-2024 10:28:36 PM	21-10-2024 03:22:46 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/09/V1/007529	Claim	Delay Delivery Premium Parcel	FAZ HOUSE	Cash	ZND172530289153	No	Logistic IT System Issue	FreshBox	Pending Responsible Staff Details	100.00	100.00	13-9-2024 10:26:13 PM	23-10-2024 03:22:26 PM	27-9-2024 10:26:13 PM	21-10-2024 03:21:07 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/09/V1/007528	Claim	Delay Delivery Premium Parcel	FAZ HOUSE	Cash	ZND172530286763	No	Logistic IT System Issue	FreshBox	Pending Responsible Staff Details	100.00	100.00	13-9-2024 10:24:02 PM	23-10-2024 03:20:32 PM	27-9-2024 10:24:02 PM	21-10-2024 03:18:39 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/09/V1/007527	Claim	Delay Delivery Premium Parcel	FAZ HOUSE	Cash	ZND172530283847	No	Logistic IT System Issue	FreshBox	Pending Responsible Staff Details	100.00	100.00	13-9-2024 10:20:45 PM	23-10-2024 03:18:17 PM	27-9-2024 10:20:45 PM	21-10-2024 03:17:01 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/09/V1/007526	Claim	Delay Delivery Premium Parcel	FAZ HOUSE	Cash	ZND172530280556	No	Logistic IT System Issue	FreshBox	Pending Verification by IO	100.00		13-9-2024 10:18:05 PM	30-10-2024 04:34:51 PM	27-9-2024 10:18:05 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/09/V1/007525	Claim	Delay Delivery Premium Parcel	FAZ HOUSE	Cash	ZND172530277457	No	Logistic IT System Issue	FreshBox	Pending Responsible Staff Details	100.00	100.00	13-9-2024 10:14:04 PM	23-10-2024 03:16:40 PM	27-9-2024 10:14:04 PM	21-10-2024 03:15:14 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/09/V1/007524	Claim	Delay Delivery Premium Parcel	FAZ HOUSE	Cash	ZND172530274807	No	Logistic IT System Issue	FreshBox	Pending Responsible Staff Details	100.00	100.00	13-9-2024 10:11:03 PM	23-10-2024 03:13:53 PM	27-9-2024 10:11:03 PM	21-10-2024 03:11:59 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/09/V1/007523	Claim	Delay Delivery Premium Parcel	FAZ HOUSE	Cash	ZND172530271110	No	Hub/Depo/Station Handling Issue	FreshBox	Pending Responsible Staff Details	100.00	100.00	13-9-2024 10:04:29 PM	13-10-2024 04:22:15 PM	27-9-2024 10:04:29 PM	11-10-2024 04:19:29 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/09/V1/007522	Claim	Damage	AIK HOE CERAMIC TILE SDN BHD	Credit Account	ZND172528999989				Rejected	150.00		13-9-2024 07:34:01 PM		27-9-2024 07:34:01 PM			Audit Trail	Download Incident Report	Download Claim Form

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