1020304050100 Claim Type Appeal Claim Submission Date

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Status Info Incomplete Rejected Pending Responsible Staff Details Pending by Operation Pending Responsible Staff and Customer Appeal Completed New Pending Responsible Staff and Payment Details Pending Responsible Staff Details and Pending Upload Payment from Insurance Company Info Insufficient Pending by Claim Dept Pending Verification by IO Pending Amount Revision Pending Payment New Claim Submitted Change Operation PIC Request Pending Responsible Staff and Payment Details (Appeal) Appeal by Customer

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	Claim Reference No.	Claim/Appeal	Claim Type	Customer Name	Customer Type	Waybill/Tracking No.	Insured?	Claim Category	Shipment Type	Status	Estimated Claim Amount (RM)	Claimed Amount (RM)	Date Submitted	Due Date	Overall Due Date (14 Days)	Finance Submission Date	Completed Date	Audit Trail
	CL/2024/12/V1/008371	Claim	Delay Delivery Premium Parcel	Paperboy Logistics Sdn Bhd	Credit Account	ZND173410770259	No	Hub/Depo/Station Handling Issue	Premium	Pending Responsible Staff Details	100.00	100.00	26-12-2024 04:11:04 PM	23-1-2025 04:48:55 PM	9-1-2025 04:11:04 PM	21-1-2025 04:34:58 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/12/V1/008370	Claim	Delay Delivery Premium Parcel	Paperboy Logistics Sdn Bhd	Credit Account	ZND173410770136				Rejected	100.00		26-12-2024 04:09:16 PM		9-1-2025 04:09:16 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/12/V1/008369	Claim	Damage FreshBox	Ching Seng voon	Cash	ZND173410609740				Rejected	270.00		26-12-2024 02:53:08 PM		9-1-2025 02:53:08 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/12/V1/008368	Claim	Damage	Lim Suat Chen	Prepaid Account	ZND173410423780				Rejected	188.00		26-12-2024 02:12:08 PM		9-1-2025 02:12:08 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/12/V1/008367	Claim	Damage FreshBox	TAN KAI SHENG	Credit Account	ZND173410778880				Rejected	500.00		25-12-2024 05:49:29 PM		8-1-2025 05:49:29 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/12/V1/008366	Claim	Damage	Loh Wei Keat	Prepaid Account	ZND173410086749	No	Hub/Depo/Station Handling Issue	FreshBox	Pending Responsible Staff Details	0.00	200.00	25-12-2024 03:26:45 PM	26-1-2025 06:07:43 PM	8-1-2025 03:26:45 PM	24-1-2025 06:07:12 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/12/V1/008365	Claim	Lost	QM LIVE EMPIRE	Credit Account	ZND173408539165	No	Hub/Depo/Station Handling Issue	Express	Rejected	101.70		25-12-2024 10:20:08 AM		8-1-2025 10:20:08 AM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/12/V1/008364	Claim	Damage FreshBox	MAN TONG CHAN	Credit Account	ZND173409435442				Rejected	753.00		24-12-2024 10:22:49 PM		7-1-2025 10:22:49 PM			Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/12/V1/008363	Claim	Damage	Acer Sales And Services Sdn Bhd	Credit Account	SMSO24037026-0000	No	Hub/Depo/Station Handling Issue	Express	Pending Responsible Staff Details	100.00	100.00	24-12-2024 05:57:18 PM	2-3-2025 02:51:39 PM	7-1-2025 05:57:18 PM	28-2-2025 02:51:08 AM		Audit Trail	Download Incident Report	Download Claim Form
	CL/2024/12/V1/008362	Claim	Damage	Home Heaven Sdn Bhd	Credit Account	ZND173395266488	Yes	Hub/Depo/Station Handling Issue	Express	Pending Responsible Staff and Payment Details	399.60	399.60	24-12-2024 05:40:14 PM	31-10-2025 10:19:56 AM	7-1-2025 05:40:14 PM			Audit Trail	Download Incident Report	Download Claim Form

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